XE - Currency Update Service FAQ

Frequently Asked Questions

How do I sign up to the Currency Update Service?
Can I subscribe to receive free currency updates by e-mail?
I'm having trouble understanding the mailout. How do I read it?
Can I get currency data to import into a database or spreadsheet?
I've registered, but I haven't started receiving updates yet. What's wrong?
I received your mailout, but none of the columns line up. What's wrong?
Can I customize the mailout to receive only the currencies I want?
Is there a way to customize the frequency of my updates?
How can I change the base currency, e-mail address, or language?
How do I unsubscribe?

1.

How do I sign up to the Currency Update Service?

Subscribing to the Currency Update Service is easy. Just follow the steps below:

Click here to fill out the 60 second subscription form.
Respond to our confirmation e-mail.
Set your spam filters to accept e-mails from xe.net.

2.

Can I subscribe to receive free currency updates by e-mail?

Yes. The Currency Update Service is a free service that e-mails you a daily currency update, in the base currency of your choice. Subscribe Now

3.

I'm having trouble understanding the mailout. How do I read it?

For help with reading your currency update, refer to our sample mailout.

4.

Can I get currency data to import into a database or spreadsheet?

You many not extract currency data from the Currency Update Service, or use the Currency Update Service for commercial purposes. Our Terms of Use Agreement specifically prohibits you from doing so.

5.

I've registered, but I haven't started receiving updates yet. What's wrong?

Did you confirm your subscription?
When you subscribe, you are immediately sent a confirmation request to the e-mail address that you specified. You must confirm your subscription to be placed on the list. If you have not received a confirmation e-mail, you may have provided an invalid e-mail address.

Did you configure your spam filters?
If you confirmed your subscription and are still not receiving your updates, we recommend you check your spam filters. To ensure that you receive our updates, set your spam filters to accept e-mails from xe.com.

When all else fails... try again.
If you have received the confirmation request and replied to it, but have not received the welcome message, try replying again. It usually takes less than half an hour to receive the welcome message. If you have resent your confirmation message but have still not received your welcome message, contact us at currency@xe.com.

6.

I received your mailout, but none of the columns line up. What's wrong?

If you see our sample mailout, everything lines up quite nicely. If you're having trouble, your mail software is probably mangling the message. Make sure you are using a fixed width font in your mail program.

7.

Can I customize the mailout to receive only the currencies I want?

This feature is currently under development.

8.

Is there a way to customize the frequency of my updates?

This feature is currently under development.

9.

How can I change the base currency, e-mail address, or language?

To change your subscription information, please click on the unsubscribe link at the bottom of you update and then resubscribe.

Please do not e-mail our staff requesting changes to your subscription information. This service is free and we can't expend human resources to duplicate functionality that is available automatically.

10.

How do I unsubscribe?

To unsubscribe, click on the unsubscribe link at the bottom of your daily e-mail update.